Case studies

Response to COVID-19

The Novel Coronavirus (COVID-19) emerged from the City of Wuhan, Hubei province of Mainland China in late 2019 and began to be monitored closely as it became an epidemic.

In line with the response from the Hong Kong Government, CLP raised its readiness posture, first to “Alert” and then to “Emergency” and implemented its Infectious Diseases Response Plan (HSSEQ-ITN-016) which deploys graduated response measures in order to best protect staff operating in an affected area. At the time of writing, these measures are ongoing and include, amongst others, work from home (WFH), restrictions on assembly, self-quarantine and reporting, reduction on business travel and the provision of endorsed health and hygiene advice. The key lies with regular and trusted communication which is timely and proportionate, proposing sensible measures and knowledge which impart confidence to the staff.