Case studies

Innovation Carnival 2024: Inspire and empower through innovation

The Innovation Carnival 2024, aligned with CLP’s three-pillar strategies, ran from April to November, fostering collaboration and innovation in the utilities sector across the CLP Group. Roadshows at various CLP locations, reflecting our commitment to community involvement and reinforcing CLP’s leadership in sustainable innovation.

Spotlight on Achievements

1. EV Charging Hub (Winner):

The final round was concluded in a CLP-wide poll, garnering 272 votes, 73 comments and 736 video views. The “EV Charging Hub” team emerged as the winner, receiving over 56% of the total votes.

Driving decarbonisation and enhancing user experience

CLPe eMobility has installed close to 600 EV chargers in the past 2 years. To improve customer experience, the team proposed new CLP App features powered by NLP, Machine Learning and Generative AI, enabling seamless access to charger details, user manuals and promotions.

AI-powered chatbot: smarter, faster support

The AI-powered chatbot will be capable of:

• Intent recognition: Recognise user intent for accurate, instant responses.
• Autonomous reasoning: Use case histories to provide solutions and clarify user needs.

This functionality will significantly reduce manual effort and improve response times, ensuring a smoother experience for EV users.

Next steps

The team targets to begin in-depth solution design for these enhancements in 2025, marking a key milestone in CLP's journey to deliver smarter, customer-focused solutions.

2. Battery AI optimisation (2^nd place):

This innovative solution harnesses advanced analytics to deliver actionable battery insights, optimise performance, enable predictive maintenance and extend battery lifespan for CLP users and clients. In November 2024, an initial trial analysed data from two CLP battery systems to assess health and recommend strategies for improved efficiency and reliability.

Moving forward, the team will continue refining and enhancing the algorithm to maximise its effectiveness.

3. Battery all-in-one platform (3^rd place):

To address challenges in CLPe's BESS operations, such as decentralised monitoring and limited remote control, the team designed an advanced platform to improve efficiency (20% faster operations), enable real-time monitoring via an interactive dashboard and simplify multi-site management.

The Innovation Carnival 2024 exemplifies CLP’s commitment to fostering a culture of innovation, driving forward-thinking solutions in the energy sector.