Case studies

2025

VoltAI – CLP’s own GenAI Platform

VoltAI is CLP’s own AI-powered concierge, designed to help employees work smarter, faster, and more securely. Beyond its role in enhancing productivity, VoltAI is also a launchpad for CLP’s larger AI ambitions. It offers seamless access to advanced models, reusable AI components and a team of in-house experts, enabling rapid exploration, testing and scaling of innovative solutions that drive business impact.

Current Context

• As the popularity of generative AI tools like ChatGPT, Grok, and Deepseek has grown, CLP employees have increasingly adopted public AI platforms in their daily work. This trend has introduced risks around data security since many users are unaware of potential vulnerabilities.
• The proliferation of AI tools has led to siloed solutions which introduce risks of inconsistent standards, duplicative efforts and solution lock-in.

Solution

CLP’s strategy is to develop in-house experts capable of producing scalable and secure AI solutions that meet business needs where external solutions have proven to be unviable. To host these solutions, CLP Digital has launched VoltAI, an internal AI platform having relevant instruments. VoltAI offers secure, flexible, and license-free access to leading large language models (LLMs) within the CLP environment. Key features include:

• Unified chat with multiple industry-leading LLMs, allowing easy switching between models.
• Translation agent for both documents and everyday business needs.
• Centralised knowledge curation for organising company information.
• Enterprise-grade security, ensuring all data remains within CLP.

VoltAI was built and scaled in just three months, with a focus on security and on providing tailored business solutions, such as chatbots for specific departments. This platform is empowering employees to explore and deploy AI safely, effectively supporting CLP’s Digital strategy.

Outcomes & Impact

• VoltAI has quickly become a cornerstone of CLP’s digital strategy, with half of the employee population having access to the platform. By providing in-house LLM features, CLP has achieved a significant 30% reduction in data security risks and strengthened compliance with internal policies.
• Productivity across the organisation has improved, with employees using VoltAI for translations and actively engaging with its chat feature. The ability to develop advanced AI solutions in-house has reduced reliance on external platforms, accelerated the delivery of business-specific use cases, and allowed CLP to leverage its deep organisational expertise. Through VoltAI, CLP has also fostered responsible AI adoption and empowered employees to experiment and innovate safely, positioning the company as an early AI adopter in Hong Kong.