Case studies

2025

Innovate to Elevate

CLP secured an impressive total of 30 accolades at the Contact Center Association of Asia Pacific (CC-APAC) and Hong Kong Customer Contact Association (HKCCA) Awards 2025.

This year’s theme, Innovate to Elevate: Transforming Customer Experience in the Digital Age, highlighted the critical role of innovation and human-centric service. The numerous corporate and individual awards won by CLP underscore the companyʼs steadfast commitment to integrating advanced digital solutions with personalised care, ensuring exceptional customer experiences across all touchpoints, including our hotline, customer service centres, and digital platforms such as the CLP website and mobile app.

The professionalism and dedication of our team was recognised in multiple prestigious awards, including CC-APAC Best Employee Engagement Contact Centre, Greater China Contact Centre Alliance Recognition Award, and HKCCA Mystery Caller Assessment Award (Public Services and Utilities) – Customer Service Hotline – Best-in-Class, alongside 10 Gold, 9 Silver, and 8 Bronze HKCCA Awards.

These accolades affirm our focus on continuous improvement and responsiveness to evolving customer needs. Inspired by this recognition, CLP is committed to setting new benchmarks in service excellence, through interactions that are innovative, empathetic, and efficient.