Welcome to the CLP 2020 Sustainability Report

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There were indeed many changes in the last year – the commencement of a global pandemic, widespread bushfires, floods and tropical cyclones across our markets, large scale protests in some parts of the world, and an escalation of geopolitical tensions. Some of the impacts such as the economic downturn were felt immediately across all our markets, others such as the longer-term shifts in the way we work, live and do business will take more time to unfold and, ultimately, may be more consequential.

Despite the uncertain circumstances, the Group’s unwavering focus on creating value for shareholders, customers, employees and the wider community in the long term continues. The Group is committed to deliver service while keeping an eye on its peoples’ physical and mental health and well-being. This will be achieved by upholding a set of enduring CLP values which provide guidance on how results are obtained.

The 2020 Sustainability Report reviews how the operating environment has changed over the last year. It continues to focus on the four material topics first identified in 2018, which remain as valid today as they did then. Discussion around climate change more closely aligns with the recommendations by the Task Force on Climate-related Financial Disclosure (TCFD). The Group also continues to disclose its management approach and performance in relation to a set of secondary topics in the Standard ESG disclosure section.

Feedback on this report is welcome, and can be sent through the online survey or via . As a token of CLP's appreciation, each stakeholder who sends feedback on or before 30 June 2021 will receive four CLP Carbon Credits, which can be used to offset their own individual carbon footprint.

Materiality assessment

Reporting frameworks and content indices

Reporting scope and data verification