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CLOSE

CLP aims to power the sustainable development of communities in which we operate by providing reliable and affordable electricity to our customers with minimal impact to the environment.

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Decarbonisation and digitalisation are at the core of CLP’s business, and sustainability is fully integrated into this strategy.

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CLP continually improves by managing, monitoring and reporting its performance.

CLP Sustainability Report 2020 / Case studies

Case studies

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2018

EnergyAustralia's Financial Inclusion Action Plan (FIAP)

In June 2017 EnergyAustralia publicly announced it would commit an additional A$10 million in financial and other support for some of its most vulnerable customers.

Since then, the Hardship Investment Plan has been created with the focus for 2018 being Program Improvements, Better Energy Use & Financial Inclusion that aimed to:

  • Deliver improvement in energy efficiency for vulnerable customers participating in tailored solutions and services

  • Reduce the average debt year on year of customers entering the Vulnerability programme through early intervention and proactive management

  • Achieve year on year increase in customers graduating off the Vulnerability programme

  • Contribute to financial inclusion by increasing FIAP collaborations and partnerships

Read about the FIAP

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