EnergyAustralia's Financial Inclusion Action Plan (FIAP)
In June 2017 EnergyAustralia publicly announced it would commit an additional A$10 million in financial and other support for some of its most vulnerable customers.
Since then, the Hardship Investment Plan has been created with the focus for 2018 being Program Improvements, Better Energy Use & Financial Inclusion that aimed to:
Deliver improvement in energy efficiency for vulnerable customers participating in tailored solutions and services
Reduce the average debt year on year of customers entering the Vulnerability programme through early intervention and proactive management
Achieve year on year increase in customers graduating off the Vulnerability programme
Contribute to financial inclusion by increasing FIAP collaborations and partnerships